FAQ

You can pay for your order with debit / credit cards or Money Order / EFT.

Payment with more than one card is only made at our store. We cannot perform this transaction for sales made on our website.

We do not have a payment option at the door.

Credit cards are made in 3,6,9 and 12 installments with maturity difference.

Maturity difference is applied in credit card installments. You can see the interest rates from the “Installment Options” link within the products and at the last stage of your order.

Yes, we can take orders over the phone.

For cash payments, we have the option to install in installments.

There is no discount for money transfer payments.

Our installation service is free.

Ready systems are shipped after 2 working days at the latest, except for busy periods, campaign periods and Cov19 pandemic period. However, this period may take up to 5 to 7 business days for the aforementioned reasons. During this process, they are assembled and installed. Depending on the city you live in, you will receive your cargo within an estimated 1 or 2 business days. UPS and PTT Cargo do not deliver on weekends.

No. You do not pay shipping costs.

First of all, you should get information from our Whatsapp communication line and take photos of the damaged parts and send them. Then you will be contacted.

You can learn the warranty periods from the “Warranty and Return Conditions” heading on the page of the products on our website. Warranty periods are at least 2 years.

You can send your products to us for tests and repair purposes. For this, you can send an e-mail to [email protected] and contact us via our Whatsapp communication line in order to find a solution to your problem and get technical support. In your product submissions, you must send a photocopy of your invoice and a detailed explanation text about the problem you are experiencing. In order to prevent your shipments from being damaged during shipping, you must send us their original boxes and foam, protected as it was sent to you.

Technical service process, after receiving the product from you, there is a 3 working day fault detection process for the product you sent. After this process is completed, you will be informed if there is a defective part. Then, the official process of 20 working days starts your service period.

At the last stage of your order, “My billing address is different from my delivery address. I want to enter a new address.” You can make an invoice on behalf of the company by selecting “Invoice Address Type” as “Corporate” from the option.

Yes, the campaign prices are also valid at the office.

While some of our products are in our stocks, some of them are imported from abroad on order. You can find out the office stock status of the product you want to buy from our Whatsapp communication line or from our phone line +90 216 673 10 73.

Our working hours are 08.30 am – 06.30 pm weekdays

You can send your written requests to us at [email protected].