PAYMENT

Product prices differ from day to day. What is the reason of this?

The products on our site are priced in dollars. Therefore, changes in the dollar exchange rate reflect on product prices in a positive or negative direction.

How can I pay for my order?

You can pay for your order with debit / credit cards or Money Order / EFT.

Can I pay for my order with more than one card?

Payment with more than one card is only made at our store. We cannot perform this transaction for sales made on our website.

Do you have the option to pay at the door?

We do not have a payment option at the door.

How many installments do you make to the credit card?

Credit cards are made in 3,6,9 and 12 installments with maturity difference.

Is a maturity difference applied in credit card installments?

Maturity difference is applied in credit card installments. You can see the interest rates from the “Installment Options” link within the products and at the last stage of your order.

Can you order over the phone?

Yes, we can take orders over the phone.

Is there any installment for cash payment?

For cash payments, we have the option to install in installments.

Are there any discounts on money transfer payments?

There is no discount for money transfer payments.

READY SYSTEM, ASSEMBLY AND INSTALLATION

Do you assemble the purchased ready-made systems?

Ready systems are assembled. You can get detailed information about the assembly process from our Whatsapp number.

Is the assembly process paid?

Our installation service is free.

When will I receive the ready-made system I purchased from your site?

Ready systems are shipped after 2 working days at the latest, except for busy periods, campaign periods and Cov19 pandemic period. However, this period may take up to 5 to 7 business days for the aforementioned reasons. During this process, they are assembled and installed. Depending on the city you live in, you will receive your cargo within an estimated 1 or 2 business days. UPS and PTT Cargo do not deliver on weekends.

SHIPPING

Hangi kargo firmasıyla çalışıyorsunuz?

We work with all shipping companies. We have an agreement with YK and MNG Kargo.

Do you charge a shipping fee?

No. You do not pay shipping costs.

Products arrived damaged. What should I do?

First of all, you should get information from our Whatsapp communication line and take photos of the damaged parts and send them. Then you will be contacted.

WARRANTY AND TECHNICAL SERVICE

What is the warranty period for ready-made systems?

You can learn the warranty periods from the “Warranty and Return Conditions” heading on the page of the products on our website. Warranty periods are at least 2 years.

What is the warranty period for parts and accessories products?

You can learn the warranty periods from the “Warranty and Return Conditions” heading on the page of the products on our website. Warranty periods are at least 2 years.

How can I send the product I purchased to technical service?

You can send your products to us for tests and repair purposes. For this, you can send an e-mail to [email protected] and contact us via our Whatsapp communication line in order to find a solution to your problem and get technical support. In your product submissions, you must send a photocopy of your invoice and a detailed explanation text about the problem you are experiencing. In order to prevent your shipments from being damaged during shipping, you must send us their original boxes and foam, protected as it was sent to you.

How does the technical service process work?

Technical service process, after receiving the product from you, there is a 3 working day fault detection process for the product you sent. After this process is completed, you will be informed if there is a defective part. Then, the official process of 20 working days starts your service period.

INVOICE

Products have invoices?

Yes, our products have invoices.

Can I have the invoice for my order issued on behalf of the company?

At the last stage of your order, “My billing address is different from my delivery address. I want to enter a new address.” You can make an invoice on behalf of the company by selecting “Invoice Address Type” as “Corporate” from the option.

CAMPAIGN

Will you have a campaign soon?

You can follow our website, Facebook, Twitter and Instagram accounts for our campaign announcements.

Are the prices on the website valid in the store?

Yes, the campaign prices are also valid at the office.

OFFICE

Where is your store? How can I get there?

Our office is in Tuzla, Istanbul. Our office, located on Tuzla coastal road, is 100 meters walking distance to Istanbul University Maritime Faculty Campus.
You can get directions from Google Maps for detailed directions.

Are all products on your website also available in your store?

While some of our products are in our stocks, some of them are imported from abroad on order. You can find out the office stock status of the product you want to buy from our Whatsapp communication line or from our phone line +90 216 673 10 73.

What are the office working hours?

Our working hours are 08.30 am – 06.30 pm weekdays

CONTACT

how can I reach?

Our phone line is open every weekday from 08.30 am – 06.30 pm (+90 216 673 10 73). In addition, our Whatsapp communication line (+90 532 610 58 01) serves our customers 24 hours a day, 7 days a week.

What is the e-mail address we can reach you?

You can send your written requests to us at [email protected]